What We Collect
The sign-up form takes the basics. You give us a name, date of birth, residential address, email, and phone. You pick a username and a password. Marketing preferences sit on the same form, with a tick box for opt-in.
The cashier creates a second layer of data. Every deposit and withdrawal generates a record, with the amount, the payment method used, and the timestamp. Card numbers do not reach the platform itself, the payment processor handles them on its side.
Logs run in the background while you use the site. The system records your IP address, the device, the browser, the operating system, and which pages get opened during a session. Login times go into the same log. So does an approximate location, worked out from the IP.
Anything sent through Customer Support stays on file too. Live chat transcripts, email threads, and any document attached to a conversation.
Why We Collect It
Most of it powers the contract between you and us. Without account data, there is no account. Without cashier data, there are no payouts. Without support data, there is nothing to refer back to next time you contact the team.
KYC and AML checks sit in a separate layer. Anti-money laundering rules force us to verify identity, screen against PEP and sanctions lists, and store the documents. That part is set in law, not in our T&Cs.
Fraud prevention runs on legitimate interest. Multi-account creation, payment chargebacks, suspicious login patterns. We screen for them to keep the platform clean and to protect players from misuse of their accounts.
Marketing is the only category that runs purely on consent. You opt in or you do not. Changing your mind is a click in account settings or an unsubscribe link in any email.
Who Sees Your Data
Inside the company, access is split by role. The compliance team handles KYC. Cashier queries go to a separate team. Customer Support reads only the tickets a player has opened. Default access does not cross between functions.
External processors come in for specific tasks. We work with KYC verification providers to check identity documents. Payment processors move money. Analytics tools count visits without identifying anyone. Each of those parties signs a data processing agreement that limits what they can and cannot do with what they see.
Regulators get data only when the law makes us hand it over. The Curaçao Gaming Authority can request operational records. Law enforcement requests get handled through the standard legal channels, not on a casual basis.
How Long We Keep It
Account data sits on file for as long as the account is open. After closure, the legal retention window kicks in. KYC and AML records run on a ten-year minimum, set by anti-money laundering rules, and financial transaction records follow the same ten-year clock.
Marketing preferences and consent logs hang around until you withdraw consent. Technical logs run on shorter cycles, usually months rather than years, before they roll over.
Cookies and Tracking
Functional cookies keep you logged in, hold your session preferences, and run the basic features. Switch them off and the site stops working.
Analytics cookies measure traffic. Which pages get visits, where players drop off, what loads slowly. The data is aggregated, not tied to your identity.
Marketing cookies only fire with consent. You can switch them off in cookie settings any time.
Your Rights
UK players hold the standard set of GDPR rights:
- Request a copy of the data on file
- Correct anything inaccurate
- Delete what does not need to be kept for legal reasons
- Move data to another provider where portability applies
- Object to processing where the legitimate interest case does not hold up
Requests get a response within the standard one-month window. Complex requests can extend by another two months, with notice sent before the extension kicks in.
Contact for Privacy Questions
Privacy questions go to our Customer Support team through live chat or email, on the same around-the-clock response window as any other ticket. Requests for data access, deletion, or correction get routed to the team handling those specifically.
If our response on a privacy question falls short, the Information Commissioner’s Office handles UK data protection complaints.