The Company
Santeda International B.V. is registered in Curaçao under company number 151296, and operates velobetsistersites.uk as the official information point for the brand network. The address is on file with the Curaçao Chamber of Commerce, where the company can be looked up by name or number through the public business register. We were incorporated as a private limited liability company under Curaçao law, focused on online gaming for international markets. Santeda International B.V. acts as the licensed operator and is the legal entity responsible for the platform, the games offered through it and the relationship with players holding accounts on the website.
Licence and Regulator
We hold licence OGL/2024/1798/1048, issued by the Curaçao Gaming Authority. Before the recent reform, the same body was called the Curaçao Gaming Control Board. The licence sits under the National Ordinance on Offshore Games of Hazard, the act that opens up online gaming permits in Curaçao. UK players can verify it on the regulator’s public licence register, free to search by company name or licence number. The same authority audits us on fund handling, RNG fairness and AML compliance. One permit covers casino, live tables, sportsbook and virtual sports, so UK players sit under the same oversight on every product on the platform.
Payment Agent
All cashier transactions run through Santeda International Limited. The payment agent is registered at Poreias 2, 3011 Limassol, Cyprus, and it handles deposits, withdrawals and currency conversions for the platform. Money handling sits under Cyprus AML standards, while the gaming licence stays on the Curaçao side. UK players who deposit in GBP see this entity named on every cashier confirmation page.
Where We Operate
We accept registrations from international markets, with the United Kingdom among the supported jurisdictions. Section 3 of our Terms and Conditions lists restricted countries in full and gets updated as regulations shift across regions. UK players use the standard registration form, deposit in GBP and pull funds back in GBP through the cashier without forced conversion. Verification follows the same KYC procedure everywhere, no separate paperwork for UK residents.
How to Reach Us
Our Customer Support team sits on live chat and email around the clock, in English. Live chat opens from any page, no login needed for general inquiries. Email tickets land in the team queue, and we usually get back the same day. Cashier and verification queries jump ahead in the queue. Screenshots and document attachments speed things up.
Complaints and Disputes
Player complaints come into the Customer Support team through live chat or email and get logged in our internal ticket system. We respond within the standard service window and try to close issues at first contact. If a matter cannot be resolved internally, players can escalate to the Curaçao Gaming Authority through the complaints channel published on the regulator’s website. The regulator reviews disputes between operators and players, and acts where the licensee has failed to meet its licence obligations.